Transaction Query

Bitfy processes millions of transactions each month. As a registered Money Services Business (MSB) with FINTRAC (Registration No. M20100541), Bitfy maintains a dedicated compliance team trained to identify and investigate fraudulent activity on our networks.

We actively support law enforcement agencies in their investigations and have played key roles in identifying fraudsters and assisting with recovery efforts. If you are a member of law enforcement or a registered securities investigator with any province, and you have received an inquiry involving a suspicious transaction, please submit your request using the form linked here.

Our compliance specialists will review your inquiry and contact you within 24–48 business hours with the results of our investigation. In many cases, funds may be recoverable if the incident is reported promptly.