PAY-IN FAQ

Possible Reasons for Failed Pay-Ins / Deposits

• The unique ID that was provided by the merchant when starting the transaction was not included in the message field of the e-transfer.
• The unique ID included with the e-transfer is from a different transaction for which you already sent in funds.
• The unique ID included with the e-transfer was mistyped – we recommend copying and pasting the security answer to avoid any spelling errors.
• You sent in an e-transfer without starting a transaction on the merchant’s site first.
• You sent in a different amount than what you selected on the merchant’s site.
• Your e-transfer was received outside of the 24-hour period. The 24-hour period begins when you initiate the transaction. Once the 24-hour period is exceeded without being completed your transaction has now expired.